Privacy Policy

Your Account. When you create an account with DoublePark, we collect the information you provide us, such as your name, email address, profile photo, and payment information. You may choose to share additional information with us for your profile, like payout method details (e.g., your Venmo handle).

Vehicle Information. When you find or leave a parking spot with DoublePark, we will collect the information you provide to us describing your vehicle, including the make, model, color, and license plate number.

User Content. When you rate, report, or provide feedback about other users or the DoublePark Platform, we collect all of the information you provide in your feedback. When you message another user on the DoublePark Platform or write a note when marking a parking spot, we collect the contents of what you send. When you contact us or we contact you, we collect any information you provide us, including the contents of the messages or attachments you send us.

Location Information. The DoublePark Platform collects location information. This includes precise location through GPS and any other location information you choose to share with us, such as the location of a parking spot or your destination. Our processing of this information differs depending on your device permissions and whether you are finding or leaving a parking spot:

• Finding a parking spot: We collect your device's precise location when you open and use the DoublePark app, including while the app is running in the background from the time you start looking for a parking spot until the handoff ends.
• Leaving a parking spot: We collect your device's precise location when you open and use the DoublePark app, including while the app is running in the background from the time you indicate you are leaving a parking spot until the handoff ends.

We also collect precise location for a limited time after a handoff is confirmed in order to help resolve disputes.

Usage Information. We collect information about your use of the DoublePark Platform, including handoff information like date, time, parking spot location, distance, route, arrival times, payment, and whether you used a promotional or redemption code. We also collect information about your interactions with the DoublePark Platform, like our apps and websites, including the dates and times of your use.

Device Information. We collect information about the devices you use to access the DoublePark Platform, including device model, device name, IP address, version of operating system, identity of manufacturer, app version, device identifiers, and push notification tokens. While we collect your location information, we also collect mobile sensor data from your device, such as speed, direction, altitude, activity type (such as walking or driving), and battery level.

Third-Party Technologies. We use SDKs from service providers to operate the DoublePark Platform, such as maps and payments. These providers may collect information about your device and your use of their features. We do not use advertising or analytics tools.

Inferences. We may infer certain information from your interactions with the DoublePark Platform and other information available to us. For example, we may infer your estimated time of arrival, your distance from a parking spot, and whether you have arrived at or left a parking spot from your precise location.

Service Providers and Other Parties. Service providers and other parties provide us with information needed for core aspects of the DoublePark Platform. These service providers and other parties include sign-in providers, payment processors, and mapping providers. We obtain the following information about you from these parties:

• Information to create and access your account, like your email address and account identifier when you sign in with Apple or Google;
• Information about your payments, such as payment method details, transaction, and fraud detection information; and
• Information about places, such as the name and location of a destination you search for.

Other Users and Sources. Other users may provide us information about you, for example as part of a rating or report, or when contacting us for support.

Users Finding and Leaving a Parking Spot

Information shared when a handoff is offered: As part of offering a handoff, we share with the user leaving a parking spot the finding user’s name, profile photo, rating, vehicle information, estimated arrival time, and real-time location.

Information shared once matched: Once a handoff is accepted, we share with each user the other user’s name, profile photo, rating, approximate number of handoffs completed, real-time location, estimated arrival time, and vehicle make, model, color, and license plate. We also share any note the leaving user added about the parking spot with the finding user, and any messages you send each other in the app.

Ratings are shared as an average and we do not tell users who rated them. We do not share your email address, payment information, or other contact information with other users.

We use service providers to operate the DoublePark Platform, and we disclose your personal information to them only as needed for the services they provide to us. These service providers include:

• Hosting providers, which store and process the information we collect, including your account, vehicle information, location, and handoff information;
• Storage providers, which store your profile photo;
• Real-time messaging providers, which deliver live handoff updates between you and the other user, including the information described in Sharing Between DoublePark Users above;
• Payment processors, which process your payment information and transactions and help detect fraud;
• Mapping and place search providers, which provide maps and return places when you search for a destination;
• Sign-in providers, which let you sign in with Apple or Google; and
• Push notification providers, which deliver notifications to your device.

We may disclose your personal information in response to a legal obligation, or if we have determined that disclosing your personal information is reasonably necessary or appropriate to:

• Comply with any applicable federal, state, or local law or regulation, civil, criminal, or regulatory inquiry, investigation or legal process, or enforceable governmental request;
• Respond to legal process (such as a search warrant, subpoena, summons, or court order);
• Enforce our Terms of Service;
• Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
• Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

We may disclose your personal information while negotiating or in relation to a change of control such as restructuring, merger, bankruptcy, or sale of our assets.

With your permission or at your direction, we may disclose your personal information to interact with a third party or for other purposes.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the DoublePark Platform (such as receiving a notification that you have been matched or that the other user has arrived).

Profile Information. You can review and edit your account information, including your name, profile photo, vehicle information, and payout method, in your account settings.

Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, you will not be able to find or leave a parking spot with DoublePark.

Accessing Your Information. You can see information we have about you by logging into your account and viewing your profile, settings, handoff and transaction history, and payment information. To request a copy of your personal information, contact us at gabe@doublepark.dev.

Deleting Your Account. You can delete your DoublePark account at any time in your account settings. You cannot delete your account while you are finding or leaving a parking spot or in the middle of a handoff. Any available balance will be paid out to your payout method before your account is deleted. When we delete your account, we delete your profile, sign-in information, devices, profile photo, push notification tokens, and saved payment methods. We retain other information, such as handoff, location, message, rating, report, and transaction information, for the purposes described in How We Store and Protect Your Information. This information is no longer associated with your name or contact information. We may also retain limited payment card information to prevent fraud.

Depending on where you live, you may have additional rights regarding your personal information. To exercise any of these rights, contact us at gabe@doublepark.dev.